8 Meaningful Ways To Apologize
Communicate what you are apologizing for and what you’ve learned.
Reflect on your stereotypes/biases prior to the incident.
Take responsibility for the ‘impact’ of your actions, words and perceptions. Avoid defending your good intentions or past history.
Be curious about the ‘impact’ of your actions and remain open to hearing reactions from others.
Feel and express sincere remorse, empathy and compassion.
Follow through by changing your behavior/attitudes at home, in your community and at work.
Share what you’ve learned with your family, colleagues, and community.
If possible, apologize to that particular group you’ve offended and enter into on-going conversations with them.
Be willing to hear from those groups that were targeted by validating their concerns, experiences, hurt and anguish.
Source: Lee Mun Wah